Lincat appoint first Customer Services Excellence Manager

Anne-Marie Greatwood has been appointed to the new post of Customer Services Excellence Manager.

In her new role, Anne-Marie will lead Lincat’s sales, service and spares teams, as they strive to provide ever better, joined-up support to Lincat customers.

Anne-Marie said…

“Working with our distributors, our intention is to provide the very best customer experience, from the initial sales call and order taking, to despatch, delivery and after sales service.

“In order to meet steadily rising demand, we are streamlining processes and investing in training to ensure we achieve our objectives.”

Anne-Marie Greatwood joined Lincat over 10 years ago as a temp in the accounts department. She has subsequently worked in the service team, latterly as team leader for engineering despatch.

Christian Jones, Managing Director of Lincat, said…

“Our business has grown exponentially in recent years and we expect that trend to continue. Anne-Marie will help to ensure that we have the people, processes and systems we need to deliver first-class customer service and support future growth.”

Originally from Kent, Anne-Marie’s spare time is taken up by her two children and two dogs. When she does get time to herself, she enjoys going to the theatre.

Based in Lincoln in the UK, Lincat manufactures products for cooking, holding and food display, which are supplied to commercial kitchens of every kind across the globe. Lincat’s brands include: Opus Combi Steamers, Opus 800, Silverlink 600, Lynx 400, FriFri, FilterFlow, Panther and Seal. Products are sold in the UK and in over 50 countries worldwide through a comprehensive network of distributors. Lincat Ltd is a member company of the Middleby Corporation.