FAQs

Can I buy equipment direct from Lincat?
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Lincat equipment is sold both instore and online through a network of distributors. To find a distributor near to you please visit the ‘Find a Distributor’ page. Public sector organisations are able to purchase directly from us.

How do I apply to be a distributor for Lincat?
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Please visit our 'Want to become a Distributor' page and input your postcode. This will take you to a contact page with the necessary details for the business development manager in your area. Please either complete the contact form, or contact your nearest business development manager directly who'll be more than happy to discuss the required steps.

How can I get spare parts for a Lincat product?
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Spares can be purchased online from our spares store, by calling us on 01522 875500, or emailing care@lincat.co.uk.

Where can I find my local distributor?
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To find your local distributor please visit our ‘Find a Distributor’ page.

What are your opening hours?
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The Lincat office and telephone lines are open from 8:30am to 5pm, Monday to Friday.

What is the warranty on my Lincat equipment?
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All Lincat and FriFri products sold in the UK and Ireland from 1st June 2013 are covered by a two-year on site parts and labour warranty. IMC products are covered by a one year on site parts and labour warranty. Please visit our terms and conditions for full warranty information.

My item has been delivered damaged, what should I do?
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Our claim period is 24 hours. If an item has been received damaged then you must contact us within 24 hours on 01522 875500, or email sales@lincat.co.uk to discuss the matter further. Otherwise you'll be liable for repair or replacement costs.

Do you supply your products outside the UK?
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Yes, Lincat supplies professional kitchen equipment to over 50 countries worldwide. To find your local distributor please visit the ‘Find a Distributor’ page.

Where can I download brochures and user instructions?
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Please visit our Knowledgebase for access to downloadable brochures and user instructions.

How and when can I order spare parts?
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You can order online from our spares store 24 hours a day, seven days a week.

What's the cut-off time for next day delivery?
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For the majority of mainland UK the cut off time for Next Day Delivery orders is 3pm. However, the availability of Next Day Delivery will vary depending on your location. You’ll be able to see if Next Day Delivery is still available when you place your order.

What are my delivery options?
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We offer a number of options for the delivery of spare parts. Charges are per order and not per item, so you may want to consider buying additional items to save money on delivery charges. This is particularly worth considering when purchasing replacement FilterFlow cartridges.

Premium deliveries may not be available in some areas, you’ll be able to see which services are available when you place your order.

Standard (up to 3 working days) £9.25

Overnight £12.50

Pre noon £22.50

Pre 10am £26.50

Saturday morning £44.00

I have received my spare parts but not my invoice, where is it?
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Your invoice for spare parts orders will be delivered separately in the post, usually 3-5 working days afterwards.

When do you confirm my spare is available?
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All item availability dates are displayed on the website, so you're able to select a day that best suits you. You'll then either receive a confirmation email, or a member of our team will contact you within 24 hours to agree a convenient delivery day, as well as confirmation that we have stock available.

Can I return a spare I don't want?
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Yes of course! You'll need to return the spare part to us, at your expense, unused and in its original packaging within 28 days. A 20% restocking charge will be applied. We will refund you the remaining amount within 14 days. Please contact our care team for a returns number before posting the item. Please see our terms and conditions for full information.

What if my spare is damaged on receipt or faulty?
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If your spare part is damaged or faulty upon delivery then you must notify us within 24 hours, and we will arrange for a replacement to be sent out to you. This is our strictly enforced reporting period.

If you think your equipment may be faulty, we’ll do our best to resolve the problem as quickly as possible. We'll ask that you provide some information regarding the product as well as the specific issue(s) you're experiencing, and we'll work with you towards finding a solution.

Will my spare part have a warranty?
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Our spare parts come with a 90 day warranty. Please see our full terms and conditions for further details.

Which payment methods can I use to place my order?
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We accept payments from the following payments methods: Visa, Visa Debit, American Express or MasterCard.

Is it safe to send my debit/credit card details over the web?
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Yes. We encrypt (safely lock in our system, so no one can see) your payment card details using industry standard SSL technology to ensure all payment details are completely safe & secure at all times.

If I don't want to pay online, what do I do?
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That's not a problem. You can make your payment over the phone. Just give our Care team a call on 01522 875500, and one of our team will help to process your order by telephone using your payment card.